Effective Date: July 14, 2026
Elevation Prospecting LLC, operating as Ember Chimney & Fireplace (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit emberchimney.com or contact us for services.
1. Information We Collect
We collect the following types of personal information:
- Name, phone number, email address, and home or business address when you submit a form, request a quote, or book an appointment
- Usage data such as pages visited and form submissions on our website
- Communication records including calls, texts, and emails
2. How We Use Your Information
We use your information to:
- Schedule and provide chimney sweep, chimney inspection, chimney repair, fireplace, dryer vent cleaning, and related services
- Send appointment confirmations, reminders, and service updates via phone, email, and SMS/MMS
- Respond to inquiries and provide customer support
- Send promotional offers and follow-ups related to our services
- Comply with legal and regulatory requirements
3. SMS/MMS Messaging & A2P 10DLC Compliance
By providing your phone number and checking the SMS consent box on our forms, you agree to receive SMS and MMS messages from Ember Chimney & Fireplace related to appointments, service updates, reminders, and promotional offers.
- Opt-in is voluntary. You will never be required to consent to SMS in order to receive service.
- Message and data rates may apply.
- To opt out at any time, reply STOP to any text message.
- To get help, reply HELP or contact us at yuval@ranknightseo.com.
- We do not sell or share your phone number with third parties for their own marketing purposes.
4. Third-Party Service Providers
We use third-party platforms to operate our business, including GoHighLevel (CRM and SMS platform), Google (analytics and ads), and scheduling tools. These providers may process your data solely to deliver services on our behalf. They are not permitted to use your information for their own purposes.
5. Data Protection
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
6. Data Retention
We retain your information for as long as necessary to provide services and comply with applicable laws. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of SMS/MMS communications at any time by replying STOP
- Opt out of email marketing by clicking unsubscribe in any email
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from minors.
9. Contact Us
Elevation Prospecting LLC dba Ember Chimney & Fireplace
97 Village Ln, Suite 300, Colleyville, TX 76034
Phone: 844-803-0373
Email: yuval@ranknightseo.com
Website: emberchimney.com